FLOWLIGHT CARE AND REPAIR
Flowlights are designed to be durable and features a polycarbonate shell, the toughest clear plastic we know of, but NOTHING is indestructible. The impact during a simple fast butterfly move can easily be over 100mph. The force during impact is equivalent to a 5 ton elephant standing on an iPod! We do not know of any electronic instruments that can withstand that level of impact, but we are constantly making improvements to increase their durability.
Most LED lightsticks cannot withstand a fraction of the forces that a flowlight can and the ones that appear durable are very lightweight. The flowlight has the added weight of a AAA battery, which enables it to be rechargeable, rather than using light-weight disposable cell batteries. We recommend you protect them in our tubing system, however if they are impacted hard and perpendicularly, they can still crack. Flowtoys will replace all cracked/broken/totally destroyed lights for $10/light + shipping. See below for details
If your flowlight cracks, you can use packing tape to hold it together if you don't want to send it in for replacement yet. There is generally no damage to the electronics.
Please note: Chemical glowsticks release gaseous esters that break-down polycarbonate and make it brittle, this occurs normally and is not a result of broken or leaking glow-sticks. Avoid exposure!
FLOWLIGHT ELECTRONICS TROUBLESHOOTING 101
We are pushing the limits of technology and some apparently faulty flowlight behavior is not uncommon, but easily fixed. A truly faulty flowtoys product can always be sent back for repair or replacement, but generally they just require a little maintenance.
Please check these troubleshooting tips if you are having problems with your flowlight.
If your Flowlight becomes damaged, broken, or required a warranty replacement or exchange,
you will need to send your Flowlights to Flowtoys for processing. They offer a fair and flexible warranty policy and a lifetime upgrade/replacement policy!
If you send back a broken or older-model flowlight, they'll replace it with a new one for only $10/light!
For warranty, replacement and upgrade details, please read below.
You must contact us BEFORE sending anything back. Do NOT send items to Flowtoys without first contacting them. We are not responsible for lost or damaged merchandise that has been shipped either to us or to Flowtoys. See Return Instructions.
Please read all the troubleshooting tips and policy relevant to the product in question, and follow the return instructions provided here.
They can only replace and upgrade with items that they currently have in stock. They will try their best to replace with an original item if that is what you request, but they do not guarantee that it will be available at any time.
They reserve the right to refuse coverage to any persons or entities that abuse these policies. Examples of abuse would be intentional breakage, repeated breakage from the same actions, and returns sent without prior acknowledgement from Flowtoys.
The customer is responsible for all return shipping charges. They do not issue call tags. They will recharge the shipping fee for all packages returned to us due to an undeliverable address or customer refusal.
Returns may take up to two weeks to be processed. If you are in a hurry, please contact them directly via e-mail and they will do our best to accommodate your request, though they cannot guarantee it.
Any flowtoy in any condition may be returned for 50% of the purchase amount in credit towards new flowtoys. This upgrade policy applies only to our line of movement-based props. The upgrade policy does NOT apply to DVDs, utilikeys, batteries, chargers, pants, hipsacks or any fabric flowgear.
The amount credited may not exceed 50% of the new purchase. All returned item credit must be used in a single purchase. You get the best deal when your purchase is of equal or greater value than the purchase amount of your returned goods. If you do not have your receipt, they will assume the lowest purchase value for returned flowtoys (eg. sale/discount value).
If you would like brand-new spiffy looking parts to replace your old, worn crystal cases, tubes and caps, you can send your old rigs in and get credit towards a replacement/upgrade.
If your flowlight is defective/not working properly and not physically damaged (cracks, split shell, signs of water damage etc.), they will replace it for free.
If your flowlight is defective and show signs of physical damage (cracked, split, glued or water damage), they will replace it for $10/light+shipping.
If you would like an upgrade or a different color flowlight at any point, you can send your old flowlight in and get a new one for $10+shipping.
--> Please check the area between the button and the battery door - take out the battery door and pull the shell apart - if there is a crack there, that's considered physical damage.
--> If you are replacing or upgrading, you can choose any other color from our currently available colors, EXCEPT watermelon! All proceeds from watermelon lights go to fundtheflowarts.org, so we cannot replace or exchange with a watermelon light, unless you send back a defective watermelon light.
‡ You MUST send your flowlight back to them to qualify for warranty or upgrade.
View our Warranty Details
To see expedited and international shipping options, see our shipping page.
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