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FAQ ORDERING FIRE PERFORMANCE TOOLS

  1. Shipping
  2. What Currency are prices in?
  3. I am having problems placing my order on-line
  4. Is fire Spinning Safe?
  5. Do you sell practice poi or other practice fire tools?
  6. What is your warranty?
  7. How do I pay?
  8. Is it safe to put my credit card on this site?
  9. How do I order?
  10. Will I get instructions?
  11. Refund/Return Policy
  12. Do you sell Wholesale?
  13. How old do I need to purchase fire tools?
  14. Do you match prices?

- Shipping.


All Shipping Questions are handled in our shipping section.


- What Currency are prices in?


You can choose to view the prices of our products in 19 currencies; however you will be billed in United States Dollars. The prices shown in other currencies are estimates. Our website updates exchange rates once per day. Typically any difference in what is displayed as the price and what you are charged will be minimal.


- I am having problems placing my order on-line


If you are experiencing any difficulties feel free to contact us via the contact form to the right, or at 310-294-9318.


- Is fire Spinning Safe?

 

First of all, you are playing with fire!  Following safety precautions will reduce the risks, but fire performance will always have risk like any other activity such as football, skiing, or horseback riding.  Most performers have never been seriously injured. Additional precaution in fire performing that must be observed is the risk of harming others or causing property damage is real.   All fire tools can be used unlit for practice.  Never light up unless the conditions are right and you have had sufficient practice with your tools unlit.


- Do you sell practice poi or other practice fire tools?

 

We sell some glow toys which are great for practice and will be expanding the line of practice tools soon.  Also all of our fire tools can be used for practice unlit.  The Kevlar wicks are soft which make them forgiving if you hit yourself.  The other advantage of practicing with the actual fire tool is that you can be more comfortable with the weight and grip of the actual tool when you light up.


- What is your warranty?

 

All Warranty Questions are handled in our warranty section.


- How do I pay?


We accept PayPal, Visa, MasterCard, American Express, Discover, Money Orders and checks.   Personal and foreign checks will be held until they clear.

Money Orders or checks should be made payable to -
Trick Concepts
22412 Normandie Ave Unit E
Torrance, CA 90502
USA

Your order will be shipped within 24 hours after the MO arrives or your check clears.


- Is it safe to put my credit card on this site?


Yes. Credit card information is collected directly by our credit card processing company using the latest 128-bit encryption technology. We guarantee that each purchase you make is protected and safe. No sensitive information such as credit card numbers and its details are stored anywhere on this website. If fraudulent charges are ever made, you will not have to pay for them.


- How do I order?


From the product page, chose the options and quantity you want if applicable and click the ORDER button.  The options list the price change if applicable. On check out, you will have to fill out your shipping information and then be taken to our secure payment site.  We will not share any of your information.


- Will I get instructions?


You will receive a safety guide for use with fire tools and additional information on common fire performance practices.  We do not include information on technique.  You should work with a trained fire performer before attempting to light your tools.


- Refund/Return Policy

 

We Guarantee our fire tools to be the highest quality the market. We stand behind every product that we sell. Any item that does not meet your expectations may be returned for a full credit or refund within 60 days of receipt of goods.  There is no refund on lengths of cut wick less that 10 ft or opened DVDs.  Some products, such as glow products may have a warranty period of less than 1 year.  In that case, refunds will only be accepted while they are under warranty.

Shortages/defective product

Any order which is shipped incomplete/damaged will be resolved by "Trick Concepts ". We will either replace the missing/damaged items at no additional shipping charge or give credit for future purchases. Notification of shortages/damages must be made within 3 days of receipt of merchandise.

All returns must be accompanied by a return authorization number issued by Trick Concepts. Please contact us via e-mail at david@trickconcepts.com to obtain the needed R.A. Number.

We are not responsible for duties and taxes.

Shipping is not refundable.


- Do you sell Wholesale

 

Yes, we sell wholesale to those who have retail stores that complement our fire tools and to fire performance instructors.  See our wholesale page.


- How old do I need to be to purchase fire tools?

 

You need to be 18 years old.  We will not knowingly sell fire tools to anyone under 18.


- Do you match prices?

 

We will beat any internet advertised price on an competitors in stock item. The item must be identical or comparable in features, and quality.  Most of the products that we sell are manufactured by Trick Concepts, and comparisons may be difficult, but we will do the best to accommodate you. 

 


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Glow
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Glow

 

2011 Fire Femmes Calendar.

As low as $2.00


 

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(Si Habla Español)

 

View our Warranty Details

60 Day Money Back

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US Ground Rates

Shipping
Order Amount
$5
0 to $9.99
$8
$10.00 to $49.99
$10
$50.00 to $99.99
$12
$100.00 to $149.99
Free
$150.00 and over


To see expedited and international shipping options, see our shipping page.


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